Privacy Policy for Madame A’s

Last Updated: October 2023

1. Introduction

Welcome to Madame A’s (“we,” “our,” or “us”). We are committed to protecting your privacy and providing a safe and secure environment for teachers, primary school students, parents, and their children who use our website to access French courses. This privacy policy describes our practices regarding the collection, use, and disclosure of personal information when you access our services.

Please take the time to carefully read this privacy policy to understand how we handle your personal information. By using our website, you consent to the practices described here.

2. Information We Collect

We may collect the following types of personal information when you use our website:

2.1. Information Provided by Users:
– When you register for an account, we may collect your name, email address, and other relevant contact information.
– If you are a teacher or parent, we may collect information about your school or organization, as well as details about your role.
– If you are a student, we may collect limited personal information such as your name and age, but we do not knowingly collect any personally identifiable information from children under the age of 13 without parental consent.

2.2. Usage Information:
– We automatically collect information about how you use our website, such as your IP address, browser type, operating system, and visited pages. We use cookies and similar technologies for this purpose. You can manage your cookie preferences through your browser settings.

2.3. Content and Communication:
– We may collect the content you submit on the website, such as messages, comments, or user-generated content (e.g., student progress).
– We may collect communications and correspondence between you and us.

3. How We Use Your Information

We use the information collected for the following purposes:

3.1. Service Provision:
– To create and manage user accounts.
– To enable access to our French courses and related educational materials.
– To personalize and enhance your learning experience.
– To communicate with users regarding their accounts, updates, and support.

3.2. Analysis and Improvements:
– To analyze website usage and trends to improve our services.
– To develop new features and content based on user feedback and preferences.

User actions are privately logged by our behavior analysis tool (“Google Analytics”) and certain WordPress features on which the site is based. This data is not exposed to other users or third parties.

The only exception is for our “École” platform, where teachers have access to their students’ progress for educational purposes, but the data is limited to the percentage of progress per student.

3.3. Communication:
– To respond to your requests, comments, or feedback.
– To send promotional and informational emails with your consent.

4. Disclosure of Your Information

We may disclose your personal information to the following parties:

4.1. Service Providers:
– We may share your information with trusted third-party service providers only if they assist us in operating our website and providing our services. This information will not be used for commercial purposes.

4.2. Legal Requirements:
– We may disclose your information to comply with legal obligations, enforce our policies, protect our rights, or respond to legal requests from law enforcement or government authorities.

5. Your Choices

You have the following choices regarding your personal information:

5.1. Access and Updates:
– You can access, update, or correct your personal information by logging into your account.

5.2. Marketing Communications:
– You can choose not to receive marketing communications from us by following the instructions provided in these communications.

6. Data Security

We employ reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. While no data transmission or storage system can be guaranteed 100% secure, we follow industry best practices:

6.1 Data Encryption: All data shared with us is encrypted to prevent unauthorized access.

6.2 Access Management: Access to your data is strictly controlled and limited to employees who need it to provide specific support or services.

6.3 Real-time Monitoring: We continuously monitor our systems to detect and respond quickly to any suspicious activity or intrusion.

6.4 Regular Updates: See section 7.

6.5 Security Training: Our staff undergoes regular training in security best practices to ensure responsible system use.

6.6 Incident Response: In the event of a security breach, we have procedures in place to investigate, mitigate, and notify authorities and affected parties.

7. Platform Updates

We keep our infrastructure up to date with the latest security patches to reduce potential vulnerabilities. We automatically update all third-party software that the site uses (“plugins”). This helps us have patches on a regular basis and minimizes the risk of exploits that may be found in these plugins. This requires no action on our part, limiting the risk of “zero-day attacks” where a plugin is not up to date.

In case of the discovery of a vulnerability, we commit to: 1. assess the impact on our platform’s data, 2. use best practices to address the vulnerability, and 3. communicate with users in the extreme case where information would be made public. To address it, we may temporarily remove features from our service without compensation. For any questions or discoveries of issues, please contact us at [email protected] with the subject: security.

7.1 Tools Used by Our Service

To better serve you, we use reputable software in their respective fields. We use trusted software and concentrate our efforts on a few software tools to ensure easy and ongoing security monitoring. In addition to ensuring their updates, we continuously monitor these tools to ensure they are adequately supported by their providers.

7.2 Technical Support

– If you find features that do not meet your expectations or encounter a problem when using the service, as well as any other questions, please notify us at [email protected] or contact us through the information available at We will do our best to respond to you promptly based on the severity of the issue, which may vary from 1 to 7 business days.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, and the updated policy will be posted on our website. Please check the policy periodically to stay informed of any changes.

9. Contact Us

If you have questions, concerns, or requests related to this privacy policy or the processing of your personal information, please contact us at the following address: [email protected].

Thank you for choosing Madame A’s for your French learning needs. We are dedicated to providing you with the best possible experience while protecting your privacy.